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TRAINING AGREEMENT

COVID-19 UPDATE

We continually update our services and provision to accommodate our clients in line with Government Guidance. Please regularly check this Training Agreement, our website and Facebook for subsequent updates. We must all follow the guidance below as per CIMSPA and UK Athletics Guidelines.

DO NOT ATTEND if you are unwell for any reason, please consider the other members of the class and cancel out of the class where necessary.  Just a cold to you may mean someone else is more acutely unwell if they succumb.

Pre-Booking: All persons attending the Hub and outdoor services need to be booked in to prior to attendance. Please do not attend without a booking. Bookings open a week before the class date and closes 3 hours before the class is due to start.  All booked attendees will be given guidance prior to attending if they need to bring anything or if the venue changes.

 

What to Bring: You must wear INDOOR SHOES (i.e. clean, dry shoes) when using the Hub, please bring them with you and change when you arrive.  This avoids the floors getting dirty where others may lie or put their hands.  

 

Starting on time: We need to start our classes on time as other clients need to finish on time and we have commitments before and after every session. We reserve the right to refuse entry to the Hub if you are late. It can be unsafe and disturb others to have Members walking through the Hub once sessions are in progress. 

Personal Items: Please keep personal belongings to a minimum, this avoids trip hazards in our limited space. Personal items that are not in your pockets should be placed in the designated trays or coat hooks provided when in the Hub. 

 

First Aid: For outdoor classes you should carry your own first aid provision with you a basic plaster/small dressing should suffice. Other items may be required - please check individual classes on the bookings page for details. 

Cleanliness: Spray disinfectant and reusable cloths are provided for the cleaning of equipment after use.  You are welcome to clean them before use too.  All equipment is cleaned after use by our clients to keep a good level of hygiene.  

Fitness Classes

 

Payment of single sessions, blocks of 10, and membership options should be made by visiting ‘plans and pricing’. This page can be accessed by visiting the ‘Fitness Classes’ page under ‘Services’, on the JP Fitness Cornwall website.  Or using the Fit by Wix app.

Single Sessions: Purchased as a one-off payment. Can be used for one single session only and expires after it’s single use (when purchased via Pricing Plans). Valid for use within 1 year from the date of purchase. If purchased via the 'Purchase a session' tab, it expires on purchase and cannot be used at a later date. If you cancel your booked class with less than the required notice, you will forfeit your session. Cannot be cancelled/refunded once purchased. 

Blocks of 10 sessions: Purchased as a one-off payment. Can be used for 10 single sessions only, but do not have to be taken consecutively. Valid for use within 1 year from the date of purchase. Cannot be cancelled/refunded once purchased. 

Memberships: Purchased as a recurrent, monthly payment. Can be used for one calendar month from the date of purchase, relative to the membership type. Valid for use immediately from the date of purchase. The membership will automatically renew on your anniversary date (date of purchase). For cancellations YOU MUST contact us in writing at least 3 days before your membership is due to renew. If you have cancelled it yourself via a PayPal/ your bank, YOU MUST tell us immediately to avoid a dispute being raised if they do not cancel it correctly! We will give notice of any planned holiday, but it remains your responsibility to manage your membership. We will not refund/reimburse any membership you have not cancelled. It may still be better value for you to keep your membership subscription, but you have the option to cancel it and purchase single/block sessions instead.

VIP Memberships were offered to supporting clients throughout the Covid-19 lockdown period and gave Members the benefit of a fixed price Membership for the duration of the ongoing Membership. Cancelled VIP Memberships will not be reinstated after cancellation and therefore a new non-VIP Membership would need to be purchased.

Non-VIP Memberships are subject to price increases. Should you decide that you did not make good use of your membership, under no circumstances will it be transferred to use at a later date, and classes you have attended, paid for by other means (e.g. single sessions). 

Cancellations/Waiting Lists: If less than the required notice is given, or you do not turn up to any given session, you will be charged in full, and your ability to pre-book classes may be suspended if frequent insufficient notice is given. 8 hours’ notice is required (so your place can be offered to someone on a waiting list). To cancel your place, log in to your online account, or via the mobile app. This can be done at any time before the session starts, however the above cancellation policy still stands. You may choose to add yourself to the waiting list if a class is fully booked (only available on the app). You will be notified should a space become available. If you miss this notification within the given time frame, the system will automatically offer the space to someone else. If you are more than 5 minutes late for a session, the Instructor reserves the right to refuse you entry as this disturbs the class. JP Fitness Cornwall reserve the right to cancel any fitness class where only 2 members or less are booked in.

Personal Training

Please get in touch with JP Fitness Cornwall BEFORE purchasing any Personal Training sessions/plan, so we can check we have availability in our diaries and talk you through the joining process. Payment of single sessions, Personal Training blocks should be made via cash or bank transfer. We will provide you with our BACS details so you can do this. Payment must be received by JP Fitness Cornwall prior to the user booking a session.

Single Sessions: Can be used for one single Personal Training session only and expires after it’s single use. Valid for 1 year from the date of purchase.

Personal Training Blocks: Personal Training only for the set number of sessions in the block (8, 12, or 20 sessions respectively). Valid for 1 year from the date of your first attended session. 

Please attend suitably dressed and wearing indoor (clean and dry) shoes when using the Hub.  This ensures the floors are kept clean for people to lie or place hands on the floor during training.

Cancellations/Lateness: 24 hours’ notice is required (to rearrange diary). If you cancel your booked Personal Training session with less than the required notice, you will forfeit your session. If you cancel your first booked session from a block, with less than the required notice, the validity period will be from this date, not your first attended session. Cannot be cancelled or refunded once purchased.

JP Fitness Cornwall Trainers reserve the right to cancel any session if a client(s) is not present 20 minutes after the session start time. Personal Training sessions are arranged directly between you and your Trainer.

Sports Massage Therapy

Sports Massage Therapy: Please get in touch with JP Fitness Cornwall BEFORE purchasing any Sports Massage Therapy sessions, so we can check we have availability in our diaries and talk you through the joining process. Payment should be made by bank transfer or cash. We will provide you with our BACS details so you can do this. Payment should be received by JP Fitness Cornwall prior to the user booking a session.

Single Sessions: Can be used for one Sports Massage Therapy session only and expires after it’s single use. Valid for 1 year from the date of purchase. Purchased as a one-off payment. Can be used for one single Sports Massage Therapy session only and expires after it’s single use. If you cancel your session with less than the required notice, you will forfeit your session. After purchase, these cannot be cancelled or refunded.

Cancellations/Lateness: If less than the required notice is given, or you do not turn up to any given session, you will be charged in full. 24 hours’ notice is required (to rearrange diary). JP Fitness Cornwall Massage Therapists reserve the right to cancel any session if a client(s) is not present 10 minutes after the session start time. JP Fitness Cornwall cannot extend the finish of any Massage Therapy session due to member lateness.

What’s To Wear/Preparation: You must shower prior to any sports therapy treatment, including RockTaping. For sports massage therapy, shorts should be worn unless the focus is specifically on the upper body. If booked for RockTaping and there is a lot of hair on the area to be taped, please trim the hair so the tape has a stronger adherence. A thorough health screening will be performed prior to treatment. The therapist reserves the right to refuse treatment in the event of a contraindication.

Other (Applicable to ALL)

What To Wear:  You must arrive at each session dressed appropriately. Please visit our website ‘What To Wear’ section for guidance. You must bring spare footwear for indoor classes, following an outdoor session. Users will be responsible for clearing up any mess left because of outdoor footwear being worn in an indoor environment.

Boxercise: You must wear hand wraps for Boxercise in the interest of health & safety (to keep your sweat out of the gloves, and off of another member's hands). These can be purchased directly from us, online or in a sports shop. You must wash hand wraps after every use, or you will be denied entry to participate in Boxercise. Under no circumstances will you be allowed to participate in Boxercise without using hand wraps/handcovers. Boxing gloves and pads are cleaned between every use. Please notify us if you are allergic to any cleaning products (including tea tree and chlorine, before participating in Boxercise).

Illness, Injury, and First Aid: You must notify JP Fitness Cornwall at the start of any session if you feel unwell/have sustained an injury. You must notify JP Fitness Cornwall Therapist immediately if you feel unwell/sustain an injury during any session. If in the event you cannot notify a JP Fitness Cornwall Instructor/Coach/Therapist about illness/injury, another person should do so immediately

Belongings: JP Fitness Cornwall will not be held responsible for belongings and personal items. JP Fitness Cornwall cannot hold onto any personal belongings including car keys. JP Fitness Cornwall instructors will NOT keep user items on their person.

Children and Babies:

At classes/Personal Training sessions where children/babies are permitted to join users whilst they train, they remain solely the responsibility of the parent/guardian. Children/babies must be supervised, and not disturb other service users. Parents/guardians may be asked to leave if their child is repeatedly disturbing another user(s), or if their behaviour causes a risk to themselves or others.

Dogs and other animals: Dogs and other animals are not permitted in any training session for the comfort of our other members, and the general public. However, please be aware that some fitness classes take place outdoors, and it is inevitable that there will be dogs/animals in public areas. Please take care when around them, especially if you have children with you.

Solicitation/Permissions: You must not solicit JP Fitness Cornwall clients for any health, fitness or nutrition related business. This includes solicitation through social media. JP Fitness Cornwall have permission to take and use photos of clients, unless requested otherwise. Use of photos includes but is not limited to, social media and other online platforms. 

Ethos:  We maintain a beginner focused ethos, encouraging all to participate at their own level.  This inclusive environment is very important and we believe no one should get left behind because of ability or speed, in the same way that no one is held back from participating at their own level.

Inclusion:  No one will be excluded from participating because of ethnic origin, religion, sexual orientation, age, size, ability and all clients and instructors will respect the feelings of others while attending any session.

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