TRAINING AGREEMENT

COVID-19 UPDATE

 

During this challenging time we are continually updating our services and provision to accommodate our clients in line with the Government Guidance. Please regularly check this Training Agreement, our website and Facebook for subsequent updates. We must all follow the guidance below as per CIMSPA and UK Athletics Guidelines.

 

Track and Trace: All clients will have completed a joining agreement and from this we will use your details for Track and Trace purposes. 


Temperature Screening: You will be required to have your temperature taken by an a Infrared (non-contact) thermometer at all times when there is an Instructor available to take it. The only time this will not happen is when we have made arrangements for you to enter the Hub without being escorted by us from the door e.g. for a functional gym session when we are with a Personal Training client. Anyone with a fever will be denied access to the Hub.

Pre-Booking: All persons attending the Hub and outdoor services will be booked in to prior to attendance. Under no circumstances may you walk in without a booking. All booked attendees will be given guidance prior to attending.

 

What to Bring: You must bring an exercise mat with you. We cannot provide mats at this time. You must bring a full water bottle as we are unable to replenish these for you. You must wear INDOOR SHOES when using the Hub. Under no circumstances will you be permitted into the Hub if you are late. We cannot have Members walking through the Hub once everyone is in their set training zone. 

Personal Items: You must only bring a water bottle, your mat, your keys and a mobile phone with you (if necessary). No additional, unnecessary items may be brought into the Hub. This includes bags with individual items placed within it. You MUST NOT bring a towel and food is not permitted. Personal items that are not in your pockets must be placed in the designated trays provided when in the Hub. 

 

First Aid: For outdoor classes you must carry your own first aid provision with you and a face covering. Other items may be required - please check individual classes on the bookings page for details. 

 

Cleanliness: All Hub users should consider showering prior to attending. If attending a Sports Massage Therapy session YOU MUST shower prior to attending. Everyone must sanitise their hands on entering the Hub. You must wipe down equipment after use which will be sanitised again after you leave. Do not touch anything other than the equipment you are using. The studios and equipment are deep cleaned between every session. Some equipment e.g. suspension trainers will be one time use per day items due to the fabric and overnight cleaning/drying required to keep them in use. Therefore, such items may not be readily available depending on supply/demand. We will perform additional deep cleans throughout the day and will wipe down high contact areas every hour at a minimum. 

 

Toilets: There are no toilet facilities available at this time. Please allow for this prior to attending. We are not allowed to supply towels, cannot clean the toilet after every use and the toilet will be our “red zone” room for us to change after close contact with patients. We cannot allow cross contamination. 

 

Social Distancing: You must not gather outside the Hub or in any outside area when waiting for any service. Please stand a minimum of 2m from any other person. Be mindful when using the Hub and when training outdoors. Always maintain a 2m distance from other members when outside and additionally stay in your designated training zone when inside. DO NOT arrive earlier than 5 minutes before your appointment/sessions whether attending indoors or outdoors. We have very specific timings in place to eliminate cross over between clients/patients and this is something we have to follow as per CIMSPA Guidelines. You must leave the Hub promptly after any session and avoid congregating inside or outside of the facility. When exiting, those closest to the exit must leave first, with those at the back vacating last to maintain social distancing at all times. 

 

 

Fitness Classes

 

Payment of single sessions, blocks of 10, and membership options should be made by visiting ‘plans and pricing’. This page can be accessed by visiting the ‘Fitness Classes’ page under ‘Services’, on the JP Fitness Cornwall website.

 

Single Sessions: Purchased as a one-off payment. Can be used for one single session only and expires after it’s single use (when purchased via Pricing Plans). Valid for use within 1 year from the date of purchase. If purchased via the 'Purchase a session' tab, it expires on purchase and cannot be used at a later date. If you cancel your booked class with less than the required notice, you will forfeit your session. Cannot be cancelled/refunded. 

 

Blocks of 10 sessions: Purchased as a one-off payment. Can be used for 10 single sessions only, but do not have to be taken consecutively. Valid for use within 1 year from the date of purchase. Cannot be cancelled/refunded. 

 

Memberships: Purchased as a recurrent, monthly payment. Can be used for one calendar month from the date of purchase, relative to the membership type. Valid for use immediate,y from the date of purchase. The membership will automatically renew on your anniversary date. For cancellations YOU MUST contact us in writing at least 1 week before your membership is due to renew. If you have cancelled it yourself via a PayPal/ your bank, YOU MUST tell us immediately to avoid a dispute being raised when they do not cancel it correctly! We will give notice of any planned holiday, but it remains your responsibility to manage your membership. We will not refund/reimburse any membership you have not cancelled. It may still be better value for you to keep your membership subscription, but you have the option to cancel it and purchase single/block sessions instead. VIP Memberships were offered to supporting clients throughout the Covid-19 lockdown period and gave Members the benefit of a fixed price Membership for the duration of the ongoing Membership. Cancelled VIP Memberships will not be reinstated after cancellation and therefore a new non-VIP Membership would need to be purchased. Non-VIP Memberships are subject to price increases. Should you decide that you did not make good use of your membership, under no circumstances will it be transferred to use at a later date, and classes you have attended, paid for by other means (e.g. single sessions). 

 

Holiday Class Pass(es): Purchased as a one-off payment. Can be used for the specified time period and expires after 1 or 2 weeks from purchase. Valid for use immediately from the date of purchase. After purchase, cannot be cancelled.

 

Cancellations/Waiting Lists: If less than the required notice is given, or you do not turn up to any given session, you will be charged in full, and your ability to pre-book classes may be suspended if frequent insufficient notice is given. 8 hours’ notice is required (so your place can be offered to someone on a waiting list). To cancel, you must log in to your online account, or via the mobile app. This can be done at 0 hours notice, but the above cancellation policy still stands. You may choose to add yourself to a class waiting list if it is fully booked. You will be emailed should a space become available. If you miss this notification within the given time frame, the system will automatically offer the space to someone else. If you are more than 5 minutes late for a session, the Instructor reserves the right to refuse you entry as this disturbs the class. JP Fitness Cornwall reserve the right to cancel any fitness class where less than 2 members are booked in.

 

 

Personal Training

 

Please get in touch with JP Fitness Cornwall BEFORE purchasing any Personal Training sessions/plan, so we can check we have availability in our diaries and talk you through the joining process. Payment of single sessions, Personal Training blocks should be made via bank transfer. We will provide you with our BACS details so you can do this. Payment must be received by JP Fitness Cornwall prior to the user booking a session.

 

Single Sessions: Can be used for one single Personal Training session only and expires after it’s single use. Valid for 1 year from the date of purchase.

 

Personal Training Blocks: Personal Training only for the set number of sessions in the block (8, 12, or 20 sessions respectively). Valid for 1 year from the date of your first attended session. 

 

Cancellations/Lateness: 24 hours’ notice is required (to rearrange diary). If you cancel your booked Personal Training session with less than the required notice, you will forfeit your session. If you cancel your first booked session from a block, with less than the required notice, the validity period will be from this date, not your first attended session. Cannot be cancelled or refunded. JP Fitness Cornwall Trainers reserve the right to cancel any session if a client(s) is not present 5 minutes after the session start time. Personal Training sessions are arranged directly between you and your Trainer.

 

 

Weight Management Clinic

 

Payment of Membership options should be made by visiting ‘plans and pricing’. This page can be accessed by visiting the ‘Fitness Classes’ page under ‘Services’, on the JP Fitness Cornwall website. Please note; payment is now managed via PayPal. Payment must be received by JP Fitness Cornwall prior to the booking of your first session.

 

Memberships: Purchased as a recurrent, monthly payment. Current Fitness Class or Personal Training clients are eligible to pay the discounted rate of £14.50 per month (VIP Membership). Other clients must pay £19.50 per month. Can be used for one calendar month from the date of purchase and are compulsory for all Members. Valid for one calendar month from the date of purchase. For cancellations YOU MUST contact us in writing at least 1 week before your membership is due to renew. If you have cancelled it yourself via a PayPal/ your bank, YOU MUST tell us immediately to avoid a dispute being raised when they do not cancel it correctly! We will give notice of any planned holiday, but it remains your responsibility to manage your membership. We will not refund/reimburse any membership you have not cancelled. It may still be better value for you to keep your membership subscription, but you have the option to cancel it and purchase single/block sessions instead. Should you decide that you did not make good use of your membership, under no circumstances will it be transferred to use at a later date, and classes you have attended, paid for by other means (e.g. single sessions). 

 

Clinic Weigh-Ins: You must attend clinic weigh-ins during the specified time periods. Weigh-Ins cannot be conducted at any other time. 

 

 

Sports Massage Therapy

 

Sports Massage Therapy: Please get in touch with JP Fitness Cornwall BEFORE purchasing any Sports Massage Therapy sessions, so we can check we have availability in our diaries and talk you through the joining process. Payment should be made by bank transfer. We will provide you with our BACS details so you can do this. Payment must be received by JP Fitness Cornwall prior to the user booking a session.

 

Single Sessions: Can be used for one Sports Massage Therapy session only and expires after it’s single use. Valid for 1 year from the date of purchase. Purchased as a one-off payment. Can be used for one single Sports Massage Therapy session only and expires after it’s single use. If you cancel your session with less than the required notice, you will forfeit your session. After purchase, these cannot be cancelled or refunded.

 

Cancellations/Lateness: If less than the required notice is given, or you do not turn up to any given session, you will be charged in full. 24 hours’ notice is required (to rearrange diary). JP Fitness Cornwall Massage Therapists reserve the right to cancel any session if a client(s) is not present 5 minutes after the session start time. JP Fitness Cornwall cannot delay the start of any Massage Therapy session due to member lateness.

 

What’s To Wear/Preparation: You must shower prior to any sports therapy treatment, including RockTaping. For sports massage therapy, shorts should be worn unless the focus is specifically on the upper body. If booked for RockTaping and there is a lot of hair on the area to be taped, please trim the hair so the tape has a stronger adherence. A thorough health screening will be performed prior to treatment. The therpist reserves the right to refuse treatment in the event of a contraindiaction.

 

 

Other (Applicable to ALL)

 

What To Wear:  You must arrive at each session dressed appropriately. Please visit our website ‘What To Wear’ section guidance. You must bring spare footwear for indoor classes, following an outdoor session. Users will be responsible for clearing up any mess left because of outdoor footwear being worn in an indoor environment. You must wear hand wraps for Boxercise in the interest of health & safety (to keep your sweat out of the gloves, and off of another member's hands). These can be purchased directly from us prior to attendance. You must wash hand wraps after every use, or you will be denied entry to participate in BoxFIT. Under no circumstances will you be allowed to participate in BoxFIT without using hand wraps. Boxing gloves and pads are cleaned between every use. Please notify us if you are allergic to any cleaning products (including tea tree and chlorine, before participating in BoxFIT).

 

Illness, Injury, and First Aid: You must notify JP Fitness Cornwall at the start of any session if you feel unwell/have sustained an injury. You must notify JP Fitness Cornwall Therapist immediately if you feel unwell/sustain an injury during any session. If in the event you cannot notify a JP Fitness Cornwall Instructor/Coach/Therapist about illness/injury, another person must do so immediately

 

Belongings: JP Fitness Cornwall will not be held responsible for belongings and personal items. JP Fitness Cornwall cannot hold onto any personal belongings including car keys. JP Fitness Cornwall instructors will NOT keep user items on their person.

 

Children and Babies:

At classes/Personal Training sessions where children/babies are permitted to join users whilst they train, they remain solely the responsibility of the parent/guardian. Children/babies must be well behaved, and not disturb other service users. Parents/guardians may be asked to leave if their child is repeatedly disturbing another user(s), or if their behaviour is unacceptable i.e. climbing on another member during Transform.

 

Dogs and other animals: Dogs and other animals are not permitted in any training session for the comfort of our other members, and the general public. However, please be aware that some fitness classes take place outdoors, and it is inevitable that there will be dogs/animals in public areas. Please take care when around them, especially if you have children with you.

 

Solicitation/Permissions: You must not solicit JP Fitness Cornwall clients for any health, fitness or nutrition related business. This includes solicitation through social media. JP Fitness Cornwall have permission to take and use photos of clients, unless requested otherwise. Use of photos includes but is not limited to, social media and other online platforms. 

© 2020 JP Fitness Cornwall
Hellys Wellbeing Hub

Helston

TR13 8PT